Watch a call while it happens
While Dropstone is on a call, a call panel opens beside the chat: the status, live captions of what each side is saying, the full transcript, and the summary and recording when it ends.
When Dropstone places a call, two things appear: a compact card in the conversation, and the call panel itself, on the right, the way an artifact opens. The card is the at-a-glance version; the panel is the call.
The panel draws the call as a phone screen, because that is what it is:
A call, from the line to the recap
The call panel while Dropstone is on the line, and the same panel once it ends
2:14
+91 98450 22118
Call Ended
+91 98450 22118
Summary
Recording
+91 98450 22118
19 Sep 2026
While it is dialling and ringing
The card and the panel carry the same status, so you can tell a call that is still ringing from one that has been answered:
- Calling and Ringing while the number is being reached
- Dropstone is on the call once it is answered, with a running timer
- Call ended, or Call failed if it could not connect
Live captions
The panel shows what each side is saying as they say it, one line at a time, newest at the bottom. Every line is labelled, so the words Dropstone is speaking and the words coming back are never confused.
The card in the chat carries the latest line while the call is live, which is enough to follow along without opening the panel.
The full transcript
Open the transcript from the panel to read the whole call, start to finish, with the same labels. It is kept with the call, so you can check what was actually said rather than relying on the summary.
The controls
The panel has the controls a call needs: mute, speaker, the keypad, and the button that ends the call. Ending it from the panel is the same as the call ending on its own: what was said is kept, and the summary is written.
When it ends
The card grows to show the summary of what happened: what was asked, what was agreed, and anything held for you. The panel keeps the same summary, the transcript, and the recording, with a player to listen back and a download button.
The recording is also listed in Settings under Recordings, which is where it is deleted from. See Call recordings.
Related articles
- Calls Dropstone makes for youGive Dropstone a call to make, and the limits it may act within. Anything outside them is held for your approval, and every call comes back as one card in the chat with a recording in Settings.
- Call recordingsEvery call Dropstone makes on your behalf is recorded. Where the recordings are listed, how to play one back, download it, or delete it, and what a shared chat carries.
- Share a callShare the chat a call happened in and the link carries the call, its summary, and the transcript. The audio goes only if you include it, and hiding sensitive information replaces numbers and addresses with censor bars.
- Verify your phone numberAccounts created with an email and password need a verified phone number before they can use Dropstone. Verification is an automated phone call that reads a six-digit code aloud. Here is how it works and what to do if the call does not come.
- Get started with Dropstone ChatDropstone Chat at chat.dropstone.io is a conversational assistant with memory, projects, document upload, artifacts, and skills. Here is the layout and the first things to try.