Export and delete your data
How to get a copy of everything Dropstone holds for you, and how to remove it. Conversation export, memory, project files, CLI history, and account deletion, in one place.
You can take a copy of your data, and you can remove it. This page collects every route to both, since they are spread across a few places.
Export
| Data | How |
|---|---|
| Conversations, artifacts, and attachment text | Settings > Export data in Dropstone Chat. A download link is emailed to you and expires in 24 hours |
| Memory | Ask Dropstone "what do you remember about me?" and copy the list, or open /memory in the CLI and copy the entries. See See what Dropstone has learned |
| Project files | You already have the originals. Download any file from its project |
| Invoices | Billing in your dashboard |
| CLI session history | On your machine; see the CLI documentation. A session shared from the CLI is also on the server until you revoke it |
The conversation export carries each conversation's messages and timestamps, the projects they sit in, the artifacts built in them, and the text Dropstone extracted from anything attached. It does not carry the original uploaded files. See What happens to the files you upload in a chat.
Delete
| Data | How |
|---|---|
| One conversation | Its menu in the Chat sidebar |
| One memory | In the CLI, open /memory and press x on the entry, or ask Dropstone to forget it. See Change or forget a memory |
| A project and its files | Delete the project from Projects |
| A shared link | Unshare from the conversation's share dialog |
| Everything | Delete your account |
What each deletion removes
A conversation takes its messages and the files attached to it. Files attached to a conversation exist so that conversation can use them, so they go when it does.
A project takes the project and its file records. The conversations inside it are kept and moved out of the project.
A shared link stops working. The conversation itself stays where it is.
An account takes the account, your usage and billing records, your notifications, and any samples collected to improve the models. If you want your conversations, project files, or memory gone, delete those yourself first.
Timing
Deletions you make from the interface take effect for you immediately. Account deletion removes the account from active systems immediately and from backups on their normal rotation. Invoices are kept as financial records for as long as the law requires.
Requests we handle for you
If you cannot complete an export or deletion yourself, or you are making a request on behalf of someone else with their authority, contact us through How to get support from the email on the account. We may need to verify that it is you before acting.
Organizations
Members of an organization export and delete their own data the same way. Organization admins can additionally remove shared memory and, through SCIM, deactivate accounts. Deleting an organization is an owner action and is arranged through support.
What an organization records, and who can read it, is a separate question: see How an organization manages its data.
Related articles
- What happens to the files you upload in a chatWhat Dropstone keeps from an image or document attached to a conversation, which formats keep the original file and which keep only their text, what happens in a temporary chat, in a shared conversation, and in an export.
- How an organization manages its dataThe three settings an owner controls for an organization, what each one stores, who can read it, and the limits of the strongest setting. Content logging, product telemetry, and retention, in one place.
- Who can see and change your memoryWhat Dropstone remembers belongs to your account. You can read all of it and delete any of it, the agent records and never forgets on its own, and nobody at Dropstone can read it.
- Delete your accountDeleting your Dropstone account removes your conversations, projects, files, memory, and subscription permanently. How to do it, what to do first, and what happens to shared memory in an organization.
- Privacy controlsThe privacy page in your Dropstone dashboard explains what happens to your data and gives you the switches that control it, including opting out of having your conversations used to improve Dropstone.
- How Dropstone handles your dataWhat Dropstone stores, for how long, who can see it, whether it is used to improve the models, and the commitments that apply to every account. A plain-language summary of Dropstone's data practices.