Change or forget a memory
Tell Dropstone to forget something and it stops applying it. Tell it a fact should be a rule, or a rule is too broad, and it adjusts. Only you can remove a memory. It never forgets on its own.
Memory only works if you can fix it. A rule that was phrased too broadly, a fact that is out of date, a preference that changed: all of these should be one sentence to correct.
Forget something
Say so, in plain language:
Dropstone finds the matching memory, tells you which one it is removing, and confirms when it is done. From that point it is no longer applied on any surface.
If it cannot find a match, it says so rather than pretending it removed something. Ask it to list what it remembers and point at the exact one.
Note
Dropstone updates its memory as it learns. When you correct something, or it finds while working that a memory no longer holds, it records the newer version and that takes precedence. What it never does is delete a memory on its own: forgetting only happens when you ask.
Change what kind of memory it is
If Dropstone filed something as a fact and you want it applied every time:
If a rule is firing on tasks where it does not belong, the fix is usually to rephrase it more narrowly, or to turn it into a fact so it only comes up when relevant:
Dropstone updates the memory and confirms.
Correct a memory that is wrong
Just correct it, the same way you would correct anything else:
Dropstone records the correction as a new lesson. Because a correction from you is treated as authoritative, the new version takes precedence.
Start over
If you want to clear everything Dropstone knows about you, you can ask it to forget each memory, or delete your account, which removes all memory along with it. See Delete your account.
For a fresh start on a single conversation without touching your memory at all, use an incognito chat. Nothing said there is remembered, and nothing already remembered is brought in.
Memories shared by your team
If you are in an organization, some memories in your list may have been shared by teammates. You cannot remove those, because they are not yours; only the person who shared a memory can withdraw it. If a shared memory is wrong or out of date, tell the person who shared it, or your organization admin. See Memory in teams and organizations.
Related articles
- See what Dropstone has learnedAsk Dropstone what it remembers and it lists everything, standing rules separately from facts. You can also ask what memory it used on a specific reply. Nothing is hidden from you.
- Rules and factsDropstone keeps two kinds of memory. Standing rules apply to every task without being searched for. Facts are recalled only when they are relevant. Here is why the difference matters and how it decides.
- Incognito chatsAn incognito chat writes nothing to your memory: nothing you say or correct is kept, and no summary is made. What Dropstone already knows about you is still available to it, so the work gets the same assistant without leaving a trace.
- Delete your accountDeleting your Dropstone account removes your conversations, projects, files, memory, and subscription permanently. How to do it, what to do first, and what happens to shared memory in an organization.
- Memory in teams and organizationsIn a Dropstone organization, memory has three levels. Private is yours alone. Team is shared with one team. Organization is shared with everyone. Nothing is shared unless its author decides to share it.