Organization status: what each one means
Active, on hold, suspended, cancelled, and terminated. What each state does, why only two of them can be reviewed, and what happens to your work in each.
An organization is in one of five states. Anything but Active stops every request for every member, which is why the state is worth understanding before it happens rather than after.
The five states
- Active Nothing is paused.
- On hold Something looked wrong and we are looking at it. A question, not a finding, so your work and your data are safe, and you can ask for a review.
- Suspended Usually a billing issue: an invoice past due, or a payment method that failed. Requests are paused until it is settled, nothing has been deleted, and access returns when payment clears. You can also ask for a review.
- Cancelled The agreement between your organization and Dropstone has ended. There is nothing to reverse, so returning means starting a new agreement.
- Terminated A finding, after a review. Access ends. The review has already happened.
What each line describes is the common case, not the whole list. A state can be set for a reason this page does not cover, so read them as how a state might look rather than as the cause of yours. The reason that applies to your organization is the one we state to you, and the dashboard shows it with the state, and since when.
Why only two of them can be reviewed
A hold and a suspension can be reviewed. A cancellation and a termination cannot, and the reason is not to close a door.
A hold is an open question, so a review is the honest thing to offer. A cancellation is a decision that has already been made, and a termination is a finding after a review. Offering "request a review" on those two would be a form that routes nowhere, and somebody would wait for a reply that was never coming.
What happens to your work
A hold and a suspension do not delete anything. The dashboard says so in the words the customer sees: your work and your data are safe.
Requests stop, for everyone, until the state changes. Nothing else does.
One more thing changes while the state is not Active: the gold verified mark beside your organization and beside your name is removed. See Roles and permissions for what that mark means and what brings it back.
The reasons behind a state
Every stop carries a reason, and the reason decides what the way out looks like. This is the list the reason is chosen from, and the one your organization has is stated to you in the dashboard:
| Reason | What it means |
|---|---|
| Payment overdue | An invoice is past due. Settling it restores access |
| Payment method failed | We could not take payment. Updating the method restores access |
| Unusual activity | A precaution, not a finding. Ask for a review |
| Policy violation | A suspected breach of the acceptable use policy. Ask for a review |
| Security review | Paused while a security review completes. Your work and data are safe |
| Contract violation | The agreement was breached. Contact us to discuss it |
| Contract ended | The agreement ended. Contact us to start a new one |
| Closed at your request | Closed at your organization's request. Tell us if that was not intended |
| Abuse or misuse | Terminated for misuse of the platform. Contact us if you believe that is wrong |
Those are the named reasons. They come from a set list rather than being written fresh each time, so two organizations in the same situation are told the same thing, and where none of them fits, the message is written for that organization instead. What you are shown is the reason that applies to you.
Related articles
- If your organization is on hold or suspendedHow to ask for a review when an organization is on hold or suspended, what to include, how the review is tracked, and why cancelled and terminated accounts cannot be reviewed.
- Roles and permissionsThe six roles in a Dropstone organization, what each one may do, why reading member conversations is deliberately not an administrator power, how administrators are appointed, and what the gold verified mark means.
- Your organization dashboardWhat each section of your organization dashboard holds, from members and teams to usage, billing, policies, the audit log, and the conversation archive. And who can see which part.
- Get an organization for your companyHow a company gets a Dropstone organization: contact sales, describe what you want and why, and wait for a person to review the application. What to include, what you get once approved, and how long each step takes.
- Billing for your organizationHow an organization is billed: seats bought and managed in the dashboard and paid through a payment portal, or an Enterprise agreement invoiced by purchase order. Who can see it, and where invoices live.
- How to get supportHow to reach Dropstone support, what to include so we can help quickly, and the right address for billing, privacy, security, and enterprise questions.